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<![CDATA[The Effect of Service Quality on Customer Satisfaction at Roti Bakar 88 Poris Tangerang ]]>
<![CDATA[Vienna Artina Sembiring]]>;
<![CDATA[Wijayanti Dewi Prabandari]]>;
<![CDATA[Anis Darsiah]]>
<![CDATA[ Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal ]]>
Publisher : <![CDATA[Sekolah Tinggi Pariwisata Trisakti ]]>
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DOI: 10.30647/trj.v6i2.175
<![CDATA[This study aims to determine the effect of service quality on customer satisfaction. This type of research is descriptive quantitative research with simple regression. The population in this study were all consumers who visited Roti Bakar 88 Poris Tangerang, while the sample in this study amounted to 99 respondents. The sampling technique in this study used accidental sampling. Data collection techniques by distributing questionnaires. The results showed that service quality had a significant effect on customer satisfaction. This is because the Roti Bakar 88 Poris Tangerang has adequate physical evidence, adequate performance, consumers do not wait too long for food to be consumed, responsiveness is very fast and alert in helping what consumers need, guarantees that can provide a sense of security in the process. Use services and empathy that can provide comfort by giving personal attention to customers. Roti Bakar 88 Poris Tangerang continues to be the attention of consumers because of its best service quality. It always maintains the atmosphere in the restaurant in a calm and conducive condition, especially when it is crowded, so that consumers are happy to linger at Roti Bakar 88 Poris Tangerang to create a sense of customer satisfaction and a sense of Loyalty. Keywords: Service Quality, Customer Satisfaction]]>
<![CDATA[Understanding The Role of E-Wom Towards The Intention of The Millenial Generation to Visit Tourism Village ]]>
<![CDATA[Tri Yana Bhuana]]>;
<![CDATA[IB Raka Suardana]]>
<![CDATA[ Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal ]]>
Publisher : <![CDATA[Sekolah Tinggi Pariwisata Trisakti ]]>
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DOI: 10.30647/trj.v6i2.162
<![CDATA[The Bali Provincial Government had focused on tourist villages even before regional regulation 5 of 2020 was issued. The millennial generation is a generation that grows and develops along with technological advances. The millennial generation, or Gen-Y, becomes the best customer when promoting local wisdom and tourism village traditions through social media. The purpose of this study was to determine the effect of E-WOM or social media reviews on the intentions or intentions of the millennial generation in visiting tourist villages. This study uses quantitative methods and the millennial generation in Bali as the research sample. There are 101 online questionnaires filled out using google forms, but only 88 questionnaires meet the requirements. This study found that E-WOM or social media reviews affect the variables in the planned behavior theory. In the view of planned behavior, the subjective norm variable is the variable most influenced by E-WOM. Therefore, tourism village entrepreneurs targeting the millennial generation must start using social media and influencers and create trending topics so that information can easily reach the millennial generation. Keywords: The Role of E-Wom, The Intention of The Millenial Generation, Visit Tourism Village]]>
<![CDATA[Wellness Tourism Model in Recovery Sector Tourism in Belitung during the New Normal Period ]]>
<![CDATA[Devi Valeriani]]>;
<![CDATA[Dian Prihardini Wibawa]]>;
<![CDATA[Revy Safitri]]>;
<![CDATA[Rion Apriyadi]]>
<![CDATA[ Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal ]]>
Publisher : <![CDATA[Sekolah Tinggi Pariwisata Trisakti ]]>
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DOI: 10.30647/trj.v6i2.144
<![CDATA[Belitung Regency is the district that determines tourism as the main sector. Development tourist experiences drop in aspect economy, employment, and tax for an area with the Covid-19 pandemic. This research focuses on and aims to analyze how the Wellness Tourism model in the recovery of tourism in Belitung Regency during the new normal period. The results showed that model Wellness Tourism starts from the application of Wellness Tourism indicators, namely (1) High Standard Sanitation; (2) High Standard Security; (3) Staycations; (4) Niche Tourism; (5) Private Travel Tours; (6) Virtual Tourism. Each indicator is related to Transportation, Food, Activities, Healthy, Promotional Services, Rooms, Management, and Environment. Hotels and Destinations must carry out development and revitalization so that they can continue to grow so that Immersion, Spiritual, and Community are built when tourists travel. Keywords: Wellness Tourism Model, Tourism Industry, New Normal]]>
<![CDATA[Trends of Nomadic Tourism Using Campervan as A Tourism Attraction for Millenials to Travel In Bali ]]>
<![CDATA[Retno Juwita Sari]]>;
<![CDATA[I Wayan Restu Suarmana]]>
<![CDATA[ Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal ]]>
Publisher : <![CDATA[Sekolah Tinggi Pariwisata Trisakti ]]>
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DOI: 10.30647/trj.v6i2.182
<![CDATA[Bali has natural beauty from beaches to mountains, which attract tourists to visit, especially the millennial generation. Millennials are said to have a fairly high mobility. The level of their desire to travel is also not small. Therefore this generation is generally known as adventurers. Especially in terms of traveling or taking advantage of free time, this generation has started traveling to new places that are not widely known, and are considered interesting. The rapid development of tourism is currently creating various trends, one of which is nomadic tourism. The term nomadic tourism is still very common among the people. The purpose of this study is to focus on alternative tourism that can be carried out by nomadic tourism for millennials by using a campervan as a tourist attraction for traveling in Bali. The method used is descriptive qualitative. The informant gathering technique used was snowball sampling, in this case the interviewees ranged from tourists using campervans to entrepreneurs providing campervan services. The results of this study are to find out one of the facilities that support nomadic tourism, namely campervans which nomadic travelers have begun to glance at to support their traveling activities around exploring one destination to another. Keywords: The Role of E-Wom, The Intention of The Millenial Generation, Visit Tourism Village]]>
<![CDATA[Authentic Leadership on Turnover Intention of Millenial Hotelier: Worklife Balance as Mediator ]]>
<![CDATA[I Gusti Ayu Putu Wita Indrayani]]>
<![CDATA[ Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal ]]>
Publisher : <![CDATA[Sekolah Tinggi Pariwisata Trisakti ]]>
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DOI: 10.30647/trj.v6i2.177
<![CDATA[This research aims to explore the work-life balance of millennial hoteliers in the Sarbagita area (Denpasar, Badung, Gianyar, and Tabanan) and its role as a mediator in the relationship between authentic leadership and turnover intention. To answer the objectives of this study, multiple linear regression analysis techniques with the assistance of the SPSS version 28 program were applied. Data collection techniques were carried out by distributing questionnaires to 100 millennial employees and validated through interviews with the general managers of five-star hotels. The main finding of the current study was that work-life balance was not proven to mediate the effect of authentic leadership on the intention of turnover of the millennial hotelier. This study recommends that hotel management elaborates on a clear, transparent, directed, and structured work-life balance program for millennial employees who will dominate the workforce in the Society 5.0 era. The results of this study contribute practically to the decision-making of five-star hotel management in the Sarbagita area to retain the best talent of the millennial generation, which emphasizes the quality of human resources. Keywords: Work-Life Balance, Authentic Leadership, Turnover Intention, Hotel]]>
<![CDATA[Tanjung Boleng Tourism Village Development as A Tourism Destination Based on Community Based Tourism in West Manggarai ]]>
<![CDATA[Elisabeth Yolanda Naingalis]]>;
<![CDATA[Ida Bagus Putra Negarayana]]>;
<![CDATA[Dewa Ayu Made Lily Dianasari]]>
<![CDATA[ Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal ]]>
Publisher : <![CDATA[Sekolah Tinggi Pariwisata Trisakti ]]>
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DOI: 10.30647/trj.v6i2.170
<![CDATA[One of the Super Priority Tourist Destinations is Labuan Bajo which has the Tanjung Boleng Tourism Village, which currently has problems regarding community participation. CBT-based tourism development in Tanjung Boleng Tourism Village needs to be implemented to increase local community participation in tourism development. This study aims to determine the development of Tanjung Boleng Tourism Village as a Community-Based Tourism Destination. This study uses qualitative data types with data collection techniques in the form of interviews, observation, documentation, and literature study. Determination of informants in this study using purposive sampling and accidental sampling. The informants in this study were the Head of the Tanjung Boleng Tourism Village Pokdarwis, the Tanjung Boleng Tourism Village Head, representatives from the West Manggarai Tourism and Culture Office, representatives from NGOs, and the Tanjung Boleng tourism village community. The results show that the development of Tanjung Boleng Tourism Village as a tourism destination based on Community Based Tourism currently needs to be improved from the economic, political, environmental, cultural, and social components by increasing human resources and managers. Tanjung Boleng Tourism Village also needs to hold key principles and elements in developing Community-Based Tourism. Keywords: Community Based Tourism, Tourism Development, Tourism Village]]>
<![CDATA[The Impact Of Certified Competency Tourism Human Resources In Facing The Aec Era: Case Study In Bali ]]>
<![CDATA[Sundring Pantja Djati]]>;
<![CDATA[I Made Sudjana]]>;
<![CDATA[I Made Darsana]]>;
<![CDATA[I Nyoman Sudiarta]]>;
<![CDATA[I Wayan Eka Mahendra]]>
<![CDATA[ Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal ]]>
Publisher : <![CDATA[Sekolah Tinggi Pariwisata Trisakti ]]>
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DOI: 10.30647/trj.v6i2.152
<![CDATA[The tourism business in Bali is growing rapidly, and Bali has been known as one of the most popular tourist destinations, especially among foreign tourists. The combination of beauty and a balanced lifestyle strongly attracts foreign tourists to Bali. In anticipating the growth of tourists to Bali, human resources must be by the needs of the tourism industry. This article aims to determine Bali tourism human resources competency standards in the Masyarakat Ekonomi ASEAN. The data collection and analysis in this paper use literature studies, interviews, and observations of stakeholder activities related to implementing the competency certification process. The role of the government in preparing various regulations for improving human tourism resources through the Indonesian National Work Competency Standards, the Indonesian National Qualifications Framework, and Competency-Based Training, which are the main instruments in the competency certification process, are indispensable. In addition, it is also important to work with Professional Certification Institutions that have been certified nationally and internationally to strengthen the human resources of Bali tourism. Keywords: Certificate of Competence, Asean Economic Community, Certificate of Competence, Asean Economic Community, ASEAN Economic Community]]>
<![CDATA[Local Culinary Travel Pattern Development Model in Lerep Tourism Village, Semarang Regency ]]>
<![CDATA[Desika Nur Jannah]]>;
<![CDATA[Bram Arvianto]]>
<![CDATA[ Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal ]]>
Publisher : <![CDATA[Sekolah Tinggi Pariwisata Trisakti ]]>
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DOI: 10.30647/trj.v6i2.151
<![CDATA[Culinary tourism activities focus on finding food topics that have never been known or repeating the activity of enjoying the food. Satisfaction for culinary connoisseurs requires a pattern that regulates travel activities to enjoy local food with a tourism approach in the form of narratives, creative content, living culture, and using the power of culture as an icon of culinary tourism destinations. This study aimed to obtain a model for developing Local Culinary Travel Patterns in mapping the foodie tourist market segment and local food production in Lerep Village, Semarang Regency. The research method used in this research is exploratory-descriptive qualitative, exploring the potential of culinary tourism in Lerep Village. The findings showed that creating a local culinary travel pattern model provides a view for tourism actors and prospective tourists to determine tourist activities, especially the local culinary world with strong regional cultural characteristics. This model is also a guideline for tourism village managers with a regional culture with culinary specialization, which is appointed as brand awareness to elevate the identity of the tourist village with traditional culinary icons. Keywords: Culinary Tour, Local Culinary, Travel Pattern]]>
<![CDATA[Factors Affecting Millennials Consumers in Choosing Airlines to Travel during the Covid-19 Pandemic ]]>
<![CDATA[Berend Gensan Coloay]]>;
<![CDATA[I Gusti Ngurah Agung Suprastayasa]]>
<![CDATA[ Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal ]]>
Publisher : <![CDATA[Sekolah Tinggi Pariwisata Trisakti ]]>
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DOI: 10.30647/trj.v6i2.130
<![CDATA[The purpose of this study is to figure out the factors that influenced the decision of millennial consumers to choose airlines for traveling during the pandemic. Transportation plays an important role for many people in Indonesia, especially young people or millennials, one of which is air transportation. About the Covid-19 pandemic conditions, it is important to know the factors that affected consumers, especially millennials, in choosing an airline to travel. This could help airline companies to survive the pandemic conditions. This study uses a qualitative method in which data were analyzed using descriptive qualitative analysis. Semi-structured interviews with ten key informants collected the data: four students categorized as millennials, five private sector employees, and one law firm employee. This study showed that price factor influences millennial consumers the most in choosing Airlines for traveling during the pandemic, while environmental factor influences the least. Keywords: Airlines, Travel, Millennial Consumers, Pandemic]]>
<![CDATA[THE EFFECT OF QUALITY OF SERVICE ]]>
<![CDATA[Angennisa Prima Meidina]]>;
<![CDATA[Himawan Brahmantyo]]>;
<![CDATA[Sri Mariati]]>
<![CDATA[ Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal ]]>
Publisher : <![CDATA[Sekolah Tinggi Pariwisata Trisakti ]]>
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DOI: 10.30647/trj.v6i2.161
<![CDATA[This study aims to analyze the effect of service quality and facilities on tourist satisfaction at Jatimalang Beach. This type of research uses a descriptive quantitative survey method. The data was processed by multiple regression analysis with the help of the SPSS program. The population of this research is tourists who have visited Jatimalang Beach with a sample of 100 respondents, sampling using an accidental sampling technique. The results showed that the quality of services and facilities partially had a positive and significant effect on tourist satisfaction. The service quality of a tourist attraction is considered good and satisfying if it can provide services that exceed tourist expectations; if the service provided is lower than tourist expectations, then the service quality is considered poor. Facilities to meet the travel needs of tourists appear as a whole that is interconnected and complement each other so that in a tour, all the components used cannot be separated. Jatimalang Beach, Purworejo tourism managers are expected to pay attention to tourist loyalty, for example, by providing criticism and suggestions for tourist objects so that they can quickly evaluate what tourists want. Keywords: Service Quality, Facilities, Tourist Satisfaction]]>
